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Terms & Conditions


Shipping

Quail Electronics, Inc. carries a large inventory of products, which allows us to ship most orders within 24 hours. Your order from Quail Electronics, Inc. will ship via UPS, FedEx or USPS. Packages can be tracked using your unique tracking number by visiting the following web sites, for UPS tracking please visit www.ups.com, for FedEx tracking please visit www.fedex.com and for USPS tracking please visit www.usps.com. All orders are shipped standard ground unless next-day or second-day service is specified on the order shipping page. Both next-day and second-day shipping methods are billed at higher rates than standard ground shipping. Orders are shipped during standard business hours Monday - Friday.


Payment

Quail Electronics, Inc. accepts Visa, MasterCard, and American Express. We do not apply any additional credit card surcharges. Open account terms are available to qualifying customers only. Please contact your Account Manager or Customer Service at 1-800-669-8090 for additional information.


Tax

A reseller must submit current resale certificates for the states where they do business to Quail Electronics, Inc. to be exempt from the appropriate state sales taxes. A tax-exempt business (not a reseller) must submit a current tax-exemption form to Quail Electronics, Inc. to be exempt from the home state sales tax. Otherwise, resellers and tax-exempt businesses will be charged state sales tax on all orders. 


Sales tax is assessed to all end-user orders that are shipped to Alabama, Arizona, California, Colorado, Florida, Georgia, Illinois, Iowa, Massachusetts, Michigan, Missouri, New Jersey, North Carolina, Ohio, Tennessee, Texas, Utah, and Washington.


Warranty

Quail Electronics, Inc. provides a lifetime guarantee against defects and workmanship on all custom and distributed cables. Please note that CUSTOM CABLE ASSEMBLIES ARE NON-REFUNDABLE AND NON-CANCELLABLE. Warranties do not apply to damage from misuse or any consequential damages.


Shipping Discrepancies

It is your responsibility to confirm that you received all the items indicated on your packing slip. Failure to report shipping discrepancies within five days prevents us from accurately problem-solving the issue, and variances reported after five days will not be credited regardless of circumstances.


Legal Disclaimers

Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way impacts the terms of the manufacturer's warranty, if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.


Limitation of Liability

IN NO EVENT SHALL QUAIL ELECTRONICS, INC., ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY, "QUAIL ELECTRONICS, INC.") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT QUAIL ELECTRONICS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT QUAIL ELECTRONICS, INC. MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY QUAIL ELECTRONICS, INC. SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.